Training and Events programme
The LMC is pleased to share our engagement events which are open to all LLR members at no cost.
To register for any of our events, please email enquiries@llrlmc.co.uk
Complaints Training - 9th July 2024 (FULL)
Due to popular demand we are pleased to confirm that the LMC will be hosting another Complaints Training session on Tuesday 9th July 2024, 2.00 - 5.00pm at The Hilton Leicester, Junction 21 approach, Leicester, LE19 1WQ.
The session will be delivered by Lee Bennett – NHSE Strategic Complaints Lead along with Cathie Cunnington, NHSE Complaints/Carers/Patient Experience Senior Manager. We are also seeking attendance from our ICB colleagues to seek their input as they now have delegated responsibility for managing complaints.
The face-to-face sessions aims to be interactive and informative for our members when dealing with complaints in General Practice. We have a capacity of 50 for this event and it will be a first come first served basis.
The session will cover the following:
- Getting the basics right – understanding the requirements under the 2009 Complaints Regulations
- Do it once, do it well – getting it right from the beginning to ensure compliance and less time spent dealing with regulators
- Understanding the roles of different organisations – including the General Medical Council and Parliamentary and Health Service Ombudsman
- The art of the apology – why saying sorry the right way matters
- How to impress CQC – including the new assessment approach
- Changes in the commissioning landscape and what this means for complaints handling
- Customer service and reputation – does it matter and what does it mean for complaints handling
- Going from good to great – tips throughout the session if you want to be the best complaints handler
The details are below:
- Tuesday 9th July 2024
- 2.00 - 5.00pm (please note refreshments and pastries will be available at the beginning of the session)
- The Hilton Leicester, Junction 21 approach, Leicester, LE19 1WQ
- To register, email enquiries@llrlmc.co.uk
Complaints Training - 30th March 2024 (FULL)
The session will be delivered by Lee Bennett – NHSE Strategic Complaints Lead along with Cathie Cunnington, NHSE Complaints/Carers/Patient Experience Senior Manager. We are also seeking attendance from our ICB colleagues to seek their input as they now have delegated responsibility for managing complaints.
The face-to-face sessions aims to be interactive and informative for our members when dealing with complaints in General Practice. We have a capacity of 50 for this event and it will be a first come first served basis.
The session will cover the following:
- Getting the basics right – understanding the requirements under the 2009 Complaints Regulations
- Do it once, do it well – getting it right from the beginning to ensure compliance and less time spent dealing with regulators
- Understanding the roles of different organisations – including the General Medical Council and Parliamentary and Health Service Ombudsman
- The art of the apology – why saying sorry the right way matters
- How to impress CQC – including the new assessment approach
- Changes in the commissioning landscape and what this means for complaints handling
- Customer service and reputation – does it matter and what does it mean for complaints handling
- Going from good to great – tips throughout the session if you want to be the best complaints handler
The details are below:
- Tuesday 30th March 2024
- 2.00 - 5.00pm (please note refreshments and pastries will be available at the beginning of the session)
- The Hilton Leicester, Junction 21 approach, Leicester, LE19 1WQ
- To register, email enquiries@llrlmc.co.uk