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Training and Events programme

The LMC is pleased to share our engagement events which are open to all LLR members at no cost.

To register for any of our events, please email enquiries@llrlmc.co.uk


LMC webinar for practices on Freedom to Speak Up - Friday 26th July

LMC would like to take the opportunity to invite our members to attend our Freedom to Speak Up webinar, which is scheduled to take place on Friday 26th July 2024, 1.00 - 2.00pm. This is open to all staff working within General Practice and will cover the various elements around Freedom to Speaking Up.

  1. What is Freedom to Speak Up?

  2. Who are the LMC FTSU Guardians
  3. Why is it important for practices?
  4. Who to speak up to.
  5. What is the LMC offering
  6. National Guardian Office
  7. How to register for LMC to act as practice FTSU Guardian

The details are below:

  • Friday 26th July 20241.00 - 2.00pm
  • If you would the link sent to you, please let us know at enquiries@llrlmc.co.uk

[NATIONAL] GPC Roadshow virtual (last dates)

The GPC has been delivering a series of roadshows across the Country following the imposed contract, we haven’t been fortunate to have one in LLR on this occasion. However, if you are interested there is a virtual one on the 11th   July which you are welcome to attend, and all details are below.

These events offer an opportunity to hear face to face about the GP campaign, understand the non-statutory ballot, and discuss and debate with your peers. We will be sharing the BMA GP Practice Survival Toolkit to Protect your Practice, Protect your Patients and other campaign materials to take back to your practice.

[NATIONAL] SAVE THE DATE 16 and 17 July: Safe Working Guidance webinars

Following the roadshow feedback, the BMA Safe Working Guidance is being refreshed - join us at these BMA / Practice Manager Association webinars to hear practical examples in how this can support practices in managing their workload. This is your opportunity to Protect Your Patients and Protect Your Practice. Please join with your practice management teams.


Dr Samira Anane, GP in Manchester, Vice Chair of Manchester LMC and Deputy Chair of GPC England

Denise Smith, Practice Manager at Merepark Medical Centre in Cheshire, Fellow of the Practice Managers’ Association

LLR LMC New Premises Cost Directions webinar - Wednesday 17th July 24 

In our May 2024 Newsletter, we provided an update on the New Premises Cost Directions 2024. After being delayed for many years, the replacement of the Premises directions 2013 has been replacement by  The National Health Service (General Medical Services Premises Costs) Directions 2024.

The LMC can confirm we will be hosting a webinar, delivered by DR Solicitors on the changes and updates of the New Premises Cost Directions on Wednesday 17th July 2024, 1.00 - 2.00pm.

The details are below:

An informative and relevant 45 minute webinar aimed at GP partners, practice managers and PCN managers who are involved with premises funding. Presented by Nils Christiansen and Elizabeth Duan of DR Solicitors, the webinar will cover both freehold and leasehold premises and will include a Q&A session. The webinar will include:

  1. Key changes to the Premises Costs Directions 2024
  2. How the changes are relevant to your practice, including:
  • upgrading surgery premises
  • last man standing
  • negotiating a surgery lease
  • using the surgery for services not involving primary care
  • clawback of overpayments

3. Q&A

Complaints Training - 9th July 2024 (FULL)

Due to popular demand we are pleased to confirm that the LMC will be hosting another Complaints Training session on Tuesday 9th July 2024, 2.00 - 5.00pm at The Hilton Leicester, Junction 21 approach, Leicester, LE19 1WQ.

The session will be delivered by Lee Bennett – NHSE Strategic Complaints Lead along with Cathie Cunnington, NHSE Complaints/Carers/Patient Experience Senior Manager. We are also seeking attendance from our ICB colleagues to seek their input as they now have delegated responsibility for managing complaints.

The face-to-face sessions aims to be interactive and informative for our members when dealing with complaints in General Practice. We have a capacity of 50 for this event and it will be a first come first served basis.

The session will cover the following:

  • Getting the basics right – understanding the requirements under the 2009 Complaints Regulations
  • Do it once, do it well – getting it right from the beginning to ensure compliance and less time spent dealing with regulators
  • Understanding the roles of different organisations – including the General Medical Council and Parliamentary and Health Service Ombudsman
  • The art of the apology – why saying sorry the right way matters
  • How to impress CQC – including the new assessment approach
  • Changes in the commissioning landscape and what this means for complaints handling
  • Customer service and reputation – does it matter and what does it mean for complaints handling
  • Going from good to great – tips throughout the session if you want to be the best complaints handler

The details are below:

  • Tuesday 9th July 2024
  • 2.00 - 5.00pm (please note refreshments and pastries will be available at the beginning of the session)
  • The Hilton Leicester, Junction 21 approach, Leicester, LE19 1WQ
  • To register, email   enquiries@llrlmc.co.uk