East Leicester Medical Practice
We are a large, respected GP practice caring for nearly 13,000 patients with a dedicated team of over 40 staff. We are a high achieving practice, with a strong and stable partnership. As the lead practice in our teaching academy and a research active practice, with close links to the University of Leicester and University Hospitals of Leicester, we are proud of our strong reputation in both teaching and research.
Job Advertisement: Practice Manager – Operations & HR Manager
30 hours per week | NHS Pension | Salary dependent on experience (range £45-55k FTE)
We are seeking a proactive and experienced Operations & HR Manager to lead our day-to-day operations and workforce management. This is a vital role ensuring the smooth running of patient services, HR processes, compliance, and the overall patient experience.
Key Responsibilities
- Work effectively with the practice management team including the Business Manager, to ensure smooth running of the practice and patient services.
- Lead the daily management of reception, admin and support teams.
- Manage HR functions: recruitment, induction, contracts, appraisals, absence, wellbeing.
- Oversee rotas, staff cover, locum recruitment and leave management.
- Ensure compliance with CQC, safeguarding, health & safety, infection control and mandatory training.
- Lead operational delivery of QOF and IIF with clinicians and finance colleagues.
- Drive service improvement, patient engagement, and complaints handling.
Person Specification
Essential:
- Proven management experience in HR and operations (preferably within NHS or healthcare).
- Strong knowledge of employment law and HR best practice.
- Experience of managing change and service improvement.
- Excellent communication, leadership, and organisational skills.
- Knowledge of NHS compliance frameworks (CQC, safeguarding, health & safety).
Desirable:
- CIPD or equivalent HR qualification.
- Experience in NHS primary care or wider healthcare management.
- Understanding of QOF, IIF, DES and LES requirements.
- Experience of leading workforce development and staff wellbeing initiatives.
How to apply
Please apply via email to Dr Farooqi (Senior GP Partner) – Azhar.farooqi@nhs.net
Please feel free to email if you have any questions or would like more information on the role.
Application close date – 31st October 2025