The LLR Practice Managers Academy is an independent organisation who delivery a series of different training and courses specially tailored for the needs of practice managers dependent on where they are in their career.
Please contact the PMA directly for further information on llr.pmacademy@nhs.net
Upcoming courses delivered by the Primary Care Management Academy
Lunch and Learn session: The 5 Behaviours of a Cohesive Team.
Thursday 4th September 2025, 12.30-2.00pm: Virtual
This session is delivered by Philippa Guy, an experienced Business Manager, qualified Coach and DISC Practitioner.
Introduction
Effective team working has been shown to lead to improved patient outcomes in healthcare and in our own roles we all work in multiple teams whether within our practices or across practices.
In this session we will look at the 5 behaviours that Patrick Lencioni described as essential for cohesive and effective team working and gain insight into how a lack or low levels of these behaviours can detract from cohesive team working.
In this 1.5-hour session we will breakdown the Lencioni model into the 5 behaviours and look at what can enable these behaviours and also what can stop them from being displayed.
This will be an interactive session with opportunity for attendees to consider how effectively the teams they work in are demonstrating these behaviours currently and where further development may be needed.
Bespoke face to face follow on workshops can be delivered for specific teams to support them with their development. Contact LLRPMA for more details.
Learning Objectives
- Introduction to Patrick Lencioni’s “ Five Behaviours of a Cohesive Team” model
- Opportunity to reflect on the cohesiveness of own teams
- Action planning
Session Outline
- Introductions
- Delegate experience of this model
- What do delegates think makes a cohesive team ?
- Introduction to Lencioni model
- Discuss examples and delegates experiences
- Delegates to consider which behaviours are strengths for their teams and areas for development
- Summary and actions to take away
Materials for Delegates
- Copies of slides
- Action planning template
- Certificate of Attendance
*This training session is open to all Managers/Team Leads within General Practice – Please copy in your Practice Manager for authorisation.*
Please email llr.pmacademy@nhs.net to book a place.
Lunch and Learn session: The Hidden Roles we Play.
Thursday 18th September 2025, 12.30-2.00pm: Virtual
This session is delivered by Philippa Guy, an experienced Business Manager, qualified Coach and DISC Practitioner.
Introduction
Learning to spot the hidden roles that people intentionally or unintentionally play in the workplace is another important skill for managers to add to their toolkit. Once you can identify what dynamics are being played out either with yourself or between team members you can change your style to break the cycle and improve the situation.
In this 1.5-hour session we will look at two of the most useful models for managers to be aware of:
- Parent / Adult / Child (Transactional Analysis)
- Victim / Persecutor / Rescuer (Kaplan Drama Triangle)
This will be an interactive session with opportunity for managers to discuss scenarios for each model in break-out rooms and share learning with each other.
Learning Objectives
- Introduction to Transactional Analysis and Kaplan Drama Triangle models
- How to spot the roles people might be playing
- Tips for how to change the dynamics
Session Outline
Virtual Workshop 1.5 hour
• Introductions
- Delegate experience of these models
• Introduction to Transactional Analysis
- Scenario based exercises in break out rooms.
- Feedback
• Introduction to Kaplan Drama Triangle
- Scenario based exercises in break out rooms.
- Feedback
• Summary and actions to take away
Material for Delegates
- Copies of slides
- Action planning template
- Certificate of attendance
*This training session is open to all Managers/Team Leads within General Practice – Please copy in your Practice Manager for authorisation.*
Please email llr.pmacademy@nhs.net to book a place.
Practice Manager Induction course for new and/or Aspiring Practice Managers
2 days face to face
This is an interactive course which has been written for new and/or aspiring Practice Managers of the future.
Items covered will include:
- The changing face of General Practice
- Background to the NHS
- NHS Structure
- Funding streams and commissioners
- Type of contract
- Payroll
- NHS Pension Scheme
- Understanding Doctors Accounts
- Profit shares and tax liabilities.
- Partnership Agreements
- Partnerships/Salaried/Locums – the difference and the pitfalls
- The Training and Teaching Practice
- Private Fees
- Premises
- Practice Manager/Business Manager/Managing Partner
- An overview of Employment Law
- Whistleblowing
- Complaints and Significant Events
- CQC
- Glossary of Terms
This is not an exhaustive list, and participants will have the opportunity to discuss any concerns or issues they have with the group during the session.
Please contact llr.pmacademy@nhs.net for availability.
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Coaching Skills for Managers
Available to all managers working within General Practice.
2 half day workshops
Learning how to incorporate coaching skills into your everyday management role can help to:
- Improve staff performance.
- Encourage staff ownership and responsibility.
- Transform your role from a ‘fixer’ to and ‘enabler’.
Over these two half day workshops, managers will learn what coaching is and isn’t, have plenty of opportunity to practice the principles of coaching as well as learning how to incorporate their newfound coaching skills into an already busy day.
Please contact llr.pmacademy@nhs.net for availability.
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The Building Blocks for Effective Management within General Practice
For all managers working within General Practice
5 Modules
Half day face to face
This face-to-face modular course covers the core skills to help anyone in a management role within general practice become a more effective and skilled manager, taking common management theories and tools and looking at the practical application on a day-to-day basis within a general practice environment.
Please contact llr.pmacademy@nhs.net for availability.
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DISC Workshop
1 x 2-hour workshop face to face
This workshop is for individual managers or team leaders to learn about their own communication style and preferences and how they may need to adapt these to get the best out of their teams.
DISC is a well-established personality profiling tool which helps us to understand our own communication preferences and also how to spot clues in our colleagues and patients so that we can learn how to adjust and modify our own style to better meet the needs of those we are working with.
Please contact llr.pmacademy@nhs.net for availability.
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Lunch and Learn
“The Hidden Roles we Play”.
1.5-hour session – Virtual
Learning to spot the hidden roles that people intentionally or unintentionally play in the workplace is another important skill for managers to add to their toolkit. Once you can identify what dynamics are being played out either with yourself or between team members you can change your style to break the cycle and improve the situation.
“The 5 Behaviours of a Cohesive Team – an introduction”
1.5-hour session – Virtual
Effective team working has been shown to lead to improved patient outcomes in healthcare and in our own roles we all work in multiple teams whether within our practices or across practices.
In this session we will look at the 5 behaviours that Patrick Lencioni described as essential for cohesive and effective team working and gain insight into how a lack or low levels of these behaviours can detract from cohesive team working.
Please contact llr.pmacademy@nhs.net for availability.
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Laser Coaching
30-minute session
Virtual
A 30-minute virtual coaching session, available to all managers requiring help and guidance with a specific issue.
Managers can book one session initially, with the option to book up to 2 further sessions.
Please contact llr.pmacademy@nhs.net for availability.
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Practice Manager Peer Appraisal
Annual offer
The LLR Practice Manager Academy have capacity and funding to offer Peer Appraisals for Practice Managers on an annual basis.
We have three Peer Appraisers, whose biographies are available on request.
As we know and appreciate there are greater expectations and demands on Practice Managers and their professionalism, capabilities, knowledge and skills. If Practice Managers are to meet the challenges of the ever-changing NHS, they have to be more competent than ever before and have the knowledge and skills to deal with the quantity, chaos and complexity of information relevant to your eclectic role and responsibilities.
Peer Appraisals can help you to effectively evaluate your role, achievements and areas for professional improvement.
Please contact llr.pmacademy@nhs.net to find out more about this offer.
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New Practice Manager Welcome Call
1st Friday of the month – Virtual
We are aware that there may be lots of new names and faces in the world of Practice Management and we would love the opportunity to introduce ourselves, explain the purpose of the PM Academy and the support we can offer as you start out in your new role.
Please contact llr.pmacademy@nhs.net for a meeting link.
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Mentoring
The LLR Practice Manager Academy have a list of approved Mentors with a vast range of skills sets available to offer bespoke support to colleagues working within General Practice.
Not all support requests are approved due to funding limitations, and it may be agreed that there are other support options readily available, which will be outlined upon discussion.
Please contact llr.pmacademy@nhs.net to find out more about this offer.
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