Practice Managers Support

We recognise that the Practice Managers are usually the heart of General Practice, but the role is often described as isolating and expectations and workload are forever increasing. The LMC is here to support Practice Managers as much as we can, and have recently done a PM survey to look at the workload, morale and general feeling amongst the profession.

As a new Practice Manager, it can be really hard to navigate the different areas to ensure you claim everything you should and when,connecting with the right people as well as ensuring the practice are complying with CQC and delivering the contract.

We have included a few areas which we hope provides support and guidance to Practice Managers. 

• Local Contract documents
  • CBS specifications
  • Claims
• National Contract documents
• Practice Managers Checklist
• Practice Managers Academy

Local Contract documents

We strive to keep everything accessible to support practices on knowing what the details are in regards to local contracts and claims .  The contract page is updated regularly, but if you have any questions or points of clarity please contact the LMC office.

Practice Managers Checklist

This Practice Managers Checklist document is intended to help identify the numerous tasks that need to be undertaken by the practice management team throughout the year. It is not claimed that it is a complete list, nor will some of the tasks apply to all GP Practices as some will depend on the ICBs local commissioned scheme. Other practices will have different IT systems than shown in this document.

It is a starter list that can be tailored for individual needs and enable tasks to be allocated amongst the team.

It is a useful reference for Practice / Business Managers new to General Practice or as an aide memoire when joining a ‘new’ practice!

Practice Managers Academy

The Practice Managers Academy is made up of a small cohort of skilled and experience Practice Managers within LLR. They offer a range of different Learning and Development options for New and Aspiring GP Surgery Practice Managers in LLR.

This is not associated with the LMC but we recognise and support the work they do. We are pleased to be sponsoring the LLR PM conference again this year.

The following LLR Practice Manager Academy provides a range of services which practice managers may wish to explore. We have included the schedule for 2024.

Lunch and Learn - “The 5 Behaviours of a Cohesive Team - an Introduction”

Thursday 26th September 2024

12.30-2pm

Virtual

 

Effective team working has been shown to lead to improved patient outcomes in healthcare and in our own roles we all work in multiple teams whether within our practices or across practices. In this session we will look at the 5 behaviours that Patrick Lencioni described as essential for cohesive and effective team working and gain insight into how a lack or low levels of these behaviours can detract from cohesive team working.

 

In this 1.5 hour session we will breakdown the Lencioni model into the 5 behaviours and look at what can enable these behaviours and also what can stop them from being displayed.

 

Delivered by Philipa Guy Coaching.

 

Please email llr.pmacademy@nhs.net to book a place.

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Lunch and Learn - “The Hidden Roles we Play”

 

Thursday 3rd October 2024

12.30-2pm

Virtual

 

Learning to spot the hidden roles that people intentionally or unintentionally play in the workplace is

another important skill for managers to add to their toolkit. Once you can identify what dynamics

are being played out either with yourself or between team members you can change your style to break the cycle and improve the situation.

In this 1.5 hour session we will look at two of the most useful models for managers to be aware of:

• Parent / Adult / Child (Transactional Analysis)
• Victim / Persecutor / Rescuer (Kaplan Drama Triangle)

Delivered by Philippa Guy Coaching.

Please email llr.pmacademy@nhs.net to book a place.

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Practice Manager Induction Course for new/or Aspiring PMs

 

Wednesday 9th October 2024 - Day 1, 9.30-4pm

NSPCC Leicester

 

Wednesday 16th October 2024 - Day 2, 9.30-4pm

NSPCC Leicester

This is an interactive course which has been written for new and/or aspiring Practice Managers of the future. Participants are encouraged to collect evidence throughout the four weeks of the programme and are given a copy of all of the course materials.

Items covered will include:

• The changing face of General Practice
• Background to the NHS
• NHS Structure
• Funding streams and commissioners
• Type of contract
• Payroll
• NHS Pension Scheme
• Understanding Doctors Accounts
• Profit shares and tax liabilities
• Partnership Agreements
• Partnerships/Salaried/Locums – the difference and the pitfalls
• The Training and Teaching Practice
• Private Fees
• Premises
• Practice Manager/Business Manager/Managing Partner
• An overview of Employment Law
• Whistleblowing
• Complaints and Significant Events
• CQC
• Glossary of Terms

This is not an exhaustive list, and participants will have the opportunity to discuss any concerns or issues they have during the course.

Delivered by Bridget Roberts, with over 25 years of Practice Management experience.

Please email llr.pmacademy@nhs.net to book a place.

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DISC Workshop

Thursday 10th October 2024, 2-4pm at NSPCC Leicester

This workshop is for individual managers or team leaders to learn about their own communication style and preferences and how they may need to adapt these to get the best out of their teams.

DISC is a well-established personality profiling tool which helps us to understand our own communication preferences and also how to spot clues in our colleagues and patients so that we can learn how to adjust and modify our own style to better meet the needs of those we are working with.

Delivered by Philippa Guy Coaching, a qualified DISC practitioner and coach.

Please email llr.pmacademy@nhs.net to book a place.

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Coaching Skills for Managers

 

Thursday 14th November 2024 - Session 1, 1-4.30pm at NSPCC Leicester

 

Thursday 5th December 2024 - Session 2, 1-4.30pm at NSPCC Leicester

 

Learning how to incorporate coaching skills into your every day management role can help to :-

• improve staff performance
• encourage staff ownership and responsibility
• transform your role from a “fixer” to an “enabler”

Over these two half day workshops, managers will learn what coaching is and isn’t, have plenty of opportunity to practice the principles of coaching as well as learning how to incorporate their new found coaching skills into an already busy day.

Delivered by Philippa Guy, a qualified coach and a Business Manager for a large GP practice.

Please email llr.pmacademy@nhs.net to book a place.

 

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30-Minute Laser Coaching Session

 

Various times - Virtual

 

Practice Managers have challenging, pressurised roles with often very limited time to spend thinking through different options for managing the variety of difficult situations they may be dealing with at any one time. These laser coaching sessions are designed to be a short, fast-paced intervention to help an individual focus on a specific issue and within a 30-minute window, think it through from a wider perspective and identify at least one action that will help them move forward.

 

Limited number of sessions available with Philippa Guy.

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Please email llr.pmacademy@nhs.net and a member of the LLR PM Academy team will send further information.