Leicesster City liaison meeting - Sept 2019

The LMC regularly meets with Leicester City CCG. This month we would like to share the following messages:

Practice “back door” telephone number

The Directory of Services (DoS) is a directory which provides NHS 111 call handlers with real time information about services available to support a particular patient. The DoS is not publicly available, as it contains information such as private telephone numbers for use by healthcare professionals. To ensure that your practice’s non-public “back door” telephone number is up to date on the DoS, please complete the very short and simple survey found via this link https://www.surveymonkey.co.uk/r/7SPWS8L

Accessible Information Standard

Practices are requested to complete the attached template on accessible standards. There is a briefing note that provides practices with some information on this.

Please return the completed template to Nafisa.Bhana@nhs.net by 20 September 2019.

If practices have any questions or queries relating to this please contact Priya Pandya on 0116 295 8475 or Priya.Pandya@LeicesterCityCCG.nhs.uk.

Business Continuity plans

Leicester City CCG is carrying out a refresh of business continuity plans in GP practice, the exercise was last completed in 2017. This exercise was carried out to provide assurances to NHS England that providers have robust plans in place respond to a wide range of incidents and emergencies that could affect health or patient care.

The Civil Contingencies Act (2004) and Health Social Care Act (2012), requires NHS organisations, and providers of NHS-funded care, to show that they can deal with such incidents while maintaining services to patients, and therefore is it essential that all practices are asked to submit an updated version of the business continuity plan by the 30 September 2019 to Nafisa Bhana – Primary care support officer to the following email address: Nafisa.Bhana@nhs.net

NHS England has made available an example of a “Good Practice” template for a GP Practice Business Continuity Plan which is designed to be adapted to any practice. You can of course use what you already have but your plan must cover the elements mentioned in the attached example.

Please ensure that identifiable staff information such as personal telephone numbers is not included in the plan when you submit this.

Further Resources: NHS England has produced a management toolkit with examples for practices to consider: https://www.england.nhs.uk/ourwork/eprr/bc/.